At RENODIGI LIMITED, we are committed to ensuring the highest level of satisfaction with our Virtual Home Renovation Services. This Refund Policy outlines the conditions under which we provide refunds and the process for requesting a refund. By engaging our services, you agree to the terms outlined in this policy.

1. General Refund Conditions

Refunds are considered on a case-by-case basis. We strive to accommodate our clients’ needs and resolve any issues that may arise. However, the following conditions apply:

• Eligibility: Refunds are only available for services that meet the criteria outlined in this policy. Requests for refunds must be made within the specified timeframes and under acceptable conditions.
• Service Fulfillment: Refunds will not be granted if the service has been fulfilled as per the agreed-upon terms and conditions.

2. Refunds for Virtual Staging and Interior Styling

a. Service Delivery Issues: If you are not satisfied with the virtual staging or interior styling services provided, please contact us within 7 days of receiving the final deliverables. We will review your concerns and, if applicable, make necessary revisions to meet your expectations.

b. Revisions and Corrections: If the service requires revisions due to an error on our part, we will correct it at no additional cost. If the issue persists after revisions, a refund may be considered based on the extent of the problem.

c. Cancellation: Cancellation of virtual staging and interior styling services must be requested within 24 hours of booking. Cancellations made after this period may incur charges based on the work already completed.

3. Refunds for Remote Project Management

a. Service Delivery Issues: If you encounter issues with the remote project management services, such as unfulfilled deliverables or significant delays, please notify us within 10 days of the incident. We will investigate and address the issues accordingly.

b. Partial Refunds: In cases where only a portion of the service is affected, a partial refund may be issued based on the extent of the issue and the services rendered.

c. Cancellation: Cancellation of remote project management services must be made in writing at least 48 hours before the scheduled start date. Refunds for cancellations made after this period will be assessed based on the work completed up to the point of cancellation.

4. Refunds for 3D Virtual Home Tours

a. Service Quality Concerns: If the 3D virtual home tour does not meet the agreed-upon standards or quality, please contact us within 5 days of receiving the tour. We will review and address any issues or discrepancies.

b. Corrections and Adjustments: We will make necessary corrections or adjustments to the 3D virtual home tour at no additional cost. If issues are not resolved to your satisfaction, a refund may be considered based on the situation.

c. Cancellation: Cancellations for 3D virtual home tours must be submitted within 24 hours of booking. Late cancellations will be assessed based on the services rendered and any preparatory work completed.

5. Refunds for Virtual Design Consultation

a. Service Satisfaction: If you are dissatisfied with the virtual design consultation, please inform us within 7 days of receiving the consultation. We will review the feedback and provide additional support or adjustments as needed.

b. Follow-Up Support: We offer follow-up support to address any issues or concerns arising from the consultation. If the consultation does not meet your expectations after follow-up, a refund may be considered based on the nature of the dissatisfaction.

c. Cancellation: Cancellation requests for virtual design consultations must be received at least 24 hours in advance. Cancellations made after this period may incur charges based on the consultation time spent.

6. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Email us at info@renodigi.com with your refund request. Include details such as your order number, the reason for the request, and any relevant documentation or evidence.
2. Review: Our team will review your request and determine eligibility based on the terms of this Refund Policy.
3. Resolution: We will respond to your request within 10 business days. If approved, a refund will be processed according to the original payment method.
4. Refund Processing Time: Refunds may take up to 14 business days to appear in your account, depending on your payment provider.

7. Non-Refundable Situations

The following situations are non-refundable:

• Change of Mind: Refunds will not be provided for change of mind or dissatisfaction not related to service delivery issues.
• Completed Work: No refunds will be granted once the service has been completed and delivered as agreed.
• Delayed Responses: Refunds will not be issued for delays or issues caused by client responses or lack of communication.

8. Contact Us

For any questions or concerns about this Refund Policy or to request a refund, please contact us at:

Email: info@renodigi.com
Address: 71-75 Shelton Street, London, England, WC2H 9JQ

We are committed to providing high-quality services and addressing any issues promptly. Thank you for choosing RENODIGI LIMITED for your virtual home renovation needs.